Vip99 is committed to protecting your personal information. This policy clearly outlines the types of data we collect, the purposes for which it is used, and your rights as a member in controlling that information.
All information transmitted between your device and vip99's servers is protected with 256-bit SSL encryption — the same security standard used by leading financial institutions.
Vip99 does not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. Your data remains yours.
You have the right to access, correct, or request deletion of your personal data at any time through our 24/7 support channels.
Member personal data is stored on servers protected by strict access controls. Only authorized personnel may access this information for legitimate operational purposes.
You may opt out of marketing communications at any time. Communication preferences can be managed directly through your account or by contacting support.
Vip99's data handling practices comply with Malaysia's Personal Data Protection Act (PDPA) and applicable data protection legislation to ensure your rights are fully upheld.
Vip99 ("we", "the platform") takes our responsibility to protect every member's privacy seriously. This Privacy Policy is designed to provide a clear and transparent understanding of how we handle the personal information you share with us when using the vip99 platform.
This Policy applies to all information collected through the vip99 website, mobile app, email or messaging communications, and any other service channels we operate. It covers all registered members, users browsing the site without registering, and any individual who interacts with our platform in any way.
Important Note: By registering an account or continuing to use the vip99 platform, you confirm that you have read, understood, and agreed to the provisions of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
This Policy should be read together with Terms & Conditions vip99, which forms part of the overall agreement between you and our platform.
Vip99 only collects data that is genuinely necessary to operate the platform and provide the best service to our members. We do not collect irrelevant or excessive information beyond our operational requirements.
| Data Category | Examples | How Collected |
|---|---|---|
| Personal Identity | Full name, date of birth, identification number | Registration form, KYC process |
| Contact Information | Email address, phone number | Account registration, profile updates |
| Financial Data | Bank account number, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, browser type, device used | Automatically during use |
| Gaming Data | Wagering records, game history, wins | In-platform activity |
| Communication Data | Customer support logs, feedback | Interactions with the support team |
For certain processes such as identity verification (KYC) and withdrawal processing, we may require a copy of your identification documents such as a national ID or passport. These documents are handled with the highest level of security and retained in accordance with the period specified by applicable law.
Every piece of data we collect is used for a legitimate and specific purpose. vip99 does not use your data for purposes unrelated to the platform's operations or the services you have subscribed to.
We process your data on valid legal grounds, including the fulfillment of contractual obligations, legitimate platform interests, compliance with legal requirements, and your explicit consent.
Vip99 does not sell your personal data to any third party. However, in the course of operating the platform, we may need to share certain information with the following parties under limited and controlled circumstances:
All third parties that receive data from vip99 are required to sign data protection agreements ensuring they handle such information in accordance with our security standards. We do not permit third parties to use your data for their own marketing purposes.
Protecting your personal data is vip99's top priority. We continuously invest in security infrastructure to ensure your information is safeguarded at all times.
While we take all reasonable precautions, no security system can guarantee absolute protection. You also play an important role in keeping your account secure by maintaining a strong password and not sharing your login credentials.
Vip99 uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns, and deliver more relevant content to you.
Types of cookies we use:
You can manage cookie usage through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the vip99 platform.
Vip99 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or for as long as required by applicable law.
Once the specified retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.
Under applicable data protection laws, you have several important rights regarding the personal data held by vip99:
To exercise any of these rights, please contact our support team via live chat or the support email available on the platform. We will process your request within 30 business days. In complex cases, this period may be extended to up to 60 days, with prior notification to you.
Some data deletion requests may not be fully fulfilled if we have a legal obligation to retain the relevant information, such as financial records and KYC documents.
The vip99 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
Should we discover that personal data of a minor under the age of 18 has been collected without our knowledge, we will take immediate action to delete the information and close the associated account. Parents or guardians who suspect an account has been opened by a minor are encouraged to contact us immediately.
Vip99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or relevant technological developments.
Members will be notified of any material amendments via in-account notifications and an email to the registered address at least 14 days before the effective date. The "Updated" date at the top of this document will always reflect the latest version of the policy.
Continued use of the vip99 platform after the effective date of any amendment constitutes acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding how vip99 handles your personal data, our team is ready to assist.
We are committed to responding to all privacy-related inquiries within 3 business days. For cases involving formal requests such as data access or deletion, the response time is within 30 business days.
Your privacy is always our priority. If at any time you feel uncomfortable with how your data is being handled, don't hesitate to reach out — we're here to help.
With our high-standard data protection and commitment to privacy, playing at vip99 means playing with peace of mind. Join over 250,000 members who have already trusted us.