Vip99 Terms and Conditions — Malaysia Platform Usage Rules

Welcome to vip99. This Terms and Conditions document ("Terms") constitutes a binding agreement between you as the user ("Member") and vip99 ("Platform", "we"). These Terms govern all aspects of your use of the website, mobile application, and all services provided by vip99.

By registering an account, accessing, or using any part of the vip99 platform, you hereby agree to be bound by all provisions of these Terms. If you do not agree with any part of these Terms, please do not proceed with registration or use of the platform.

Vip99 operates as an online entertainment platform offering a wide range of games including Slots, Live Casino, and Sports Betting. All activities on the platform are subject to these Terms as well as any additional rules that may be published from time to time.

To access the full range of vip99 services, you must register a personal account. Registration is free and open to all individuals who meet the following eligibility requirements:

• Be at least 18 years of age at the time of registration
• Residing in a geographic region permitted by vip99
• Possessing full legal capacity to enter into a binding agreement
• Never previously banned or suspended from the vip99 platform
• Not registering on behalf of a third party without vip99's written consent

Each individual is only permitted to hold one account only. Holding multiple accounts by the same individual is a serious violation of these Terms and may result in the closure of all associated accounts and forfeiture of any remaining funds or bonuses.

Members are responsible for ensuring that all information provided during registration and throughout their use of the platform is accurate, truthful, and up to date. VIP99 reserves the right to request identity verification (KYC) at any time, and failure to provide the required documents may result in temporary suspension or account closure.

Passwords and login credentials are solely the member's personal responsibility. Do not share this information with anyone. VIP99 will not be held responsible for any losses arising from a member's failure to keep their account credentials secure.

Vip99 accepts deposits via a range of secure, supported payment methods for the Malaysia market. All deposits are processed automatically and credited to the player's account shortly after the transaction is confirmed.

There are several important deposit rules that every member should understand:

• The minimum deposit per transaction is RM10 or the amount specified for a particular payment method.
• All deposits must be made using a payment method registered in the member's own name — third-party deposits are not accepted
• vip99 does not charge any additional fees for processing deposits; however, your payment provider may apply their own charges
• If a deposit is not credited within 15 minutes, please contact our support team with proof of the transaction

Funds in your vip99 account may only be used for wagering on the platform. Funds may not be transferred between different member accounts.

Vip99 is committed to processing all legitimate withdrawal requests promptly and efficiently. Withdrawals are handled by our finance team, which operates around the clock.

Withdrawal conditions that must be met:

• The minimum withdrawal amount is RM50 per transaction
• Accounts must complete the full identity verification (KYC) process before the first withdrawal is processed.
• Withdrawals must be made to the same payment method used for the most recent deposit, except in special circumstances approved by vip99
• Any active rollover requirements from ongoing bonuses must be completed before a withdrawal can be processed
• vip99 reserves the right to request additional supporting documents for withdrawals exceeding certain limits

Withdrawal processing times are typically completed within 5 to 15 minutes for most payment methods. In certain cases requiring additional review, the process may take up to 24 hours on business days.

Vip99 offers members a variety of promotions and bonuses from time to time. All bonuses are subject to the specific terms and conditions stated alongside each offer.

General principles governing all vip99 promotions:

• Each bonus carries a rollover (turnover) requirement that must be met before bonus funds can be withdrawn
• Rollover requirements are calculated based on the total bonus received or the bonus top-up deposit — depending on the specific promotion's terms
• Bonuses may only be activated within the validity period stated; expired bonuses cannot be reinstated.
• vip99 reserves the right to void any bonus suspected of being obtained through unauthorized means or abuse of the promotions system
• Members may not withdraw their deposit without first fulfilling the rollover requirements of any active bonus, unless they choose to cancel that bonus.

If a member chooses to cancel an active bonus before the rollover requirements are met, any winnings generated using that bonus funds will also be forfeited. Only the original cash balance (excluding the bonus) will be retained for withdrawal.

Vip99 reserves the right to modify, suspend, or terminate any promotion at any time. Affected members will be notified via in-account notifications before the changes take effect.

All games provided by vip99 operate using certified random number generator (RNG) systems or are run by recognised licensed game providers. The outcome of each game is final and non-disputable except in cases of proven technical error.

General gaming rules:

• Members place bets using their real money balance or bonus balance in their account; VIP99 does not extend betting credit.
• In the event of a technical disruption during an active gaming session, the game records in the vip99 system serve as the final reference
• vip99 is not liable for any losses arising from internet disruptions or device issues on the player's end
• The use of automation software, bots, or any tools designed to gain an unfair advantage is strictly prohibited

In the event of a technical malfunction affecting a game, VIP99 reserves the right to void the round in question and return the wager to the member's account. VIP99's decision on the course of action in such cases is final.

Vip99 members are strictly prohibited from engaging in or attempting any of the following activities:

• Registering or operating multiple accounts to exploit promotions repeatedly
• Money laundering or using the platform for unlawful financial activities
• Using a credit card, bank account, or payment method belonging to a third party without authorisation
• Collusion between players to manipulate game outcomes or abuse the bonus system
• Using software or technical methods to gain an unfair advantage over the platform or other players
• Spreading false or misleading information about vip99 to third parties
• Attempting to hack, attack, or disrupt the platform's functionality in any way

Members may close their own account at any time by contacting the vip99 support team. Before closure is processed, all active rollover requirements must be completed or the associated bonus cancelled.

Vip99 reserves the right to suspend or close any account under the following circumstances:

• Violation of any provision under these Terms
• Failure to comply with an identity verification (KYC) request within the specified timeframe
• Suspected involvement in fraudulent activity or money laundering
• Instructions from relevant regulatory authorities
• At the member's own request through the self-exclusion program

In cases of closure due to a breach of the Terms, VIP99 reserves the right to withhold account funds while an investigation is conducted. Should the investigation reveal unlawful activity, those funds may be fully forfeited.

Vip99 collects, processes, and stores members' personal data in accordance with our Privacy Policy, which forms part of this agreement. By using the platform, you agree to the data handling practices described in the Privacy Policy.

In summary, vip99 uses your data to:

• Verifying identity and complying with KYC and legal compliance requirements
• Processing financial transactions securely
• Providing effective customer support services
• Sending relevant promotional information (subject to your communication preferences)
• Detecting and preventing fraud and unlawful activity

Vip99 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal data will not be sold or shared with third parties for marketing purposes without your consent.

The vip99 platform is provided on an "as is" basis without any express or implied warranties. vip99 does not guarantee that the platform will operate without interruption, errors, or technical faults at all times.

To the extent permitted by applicable law, vip99 is not liable for:

• Any financial losses incurred while playing on the platform, including those resulting from unfavourable game outcomes
• Indirect or consequential losses arising from the use of the platform
• Service disruptions caused by factors beyond vip99's reasonable control
• Third-party actions affecting the account due to the member's own negligence

Members acknowledge that betting involves financial risk and that they wager entirely of their own free will. VIP99 is not responsible for any financial decisions made by members based on their gaming experience on the platform.

Vip99 takes problem gambling seriously and is committed to providing a healthy and responsible gaming environment. We offer several tools to help members manage their gaming habits wisely.

Available self-management tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending
• Loss Limit: Set the maximum loss amount you are willing to bear within a given period
• Temporary Break: Suspend access to your account for a duration of your choosing
• Self-Exclusion: Permanently close your account if you feel the need to stop completely

If you or someone you know is experiencing issues related to gaming habits, please contact our support team for assistance or a referral to appropriate professional support resources. For more information, visit the Responsible Gaming us.

Vip99 reserves the right to modify, amend, or update these Terms and Conditions at any time at our sole discretion. Members will be notified of any material changes through:

• In-account notifications upon login
• Email to the registered address
• Announcements in the news section or website notices

Continued use of the vip99 platform after an amendment's effective date constitutes acceptance of the updated terms. If you disagree with any changes, you must stop using the platform and close your account before the amendment takes effect.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where vip99 operates. Any disputes arising in connection with these Terms shall first be resolved through negotiation, and if unsuccessful, through arbitration or legal proceedings in the relevant jurisdiction.